Terms and Conditions

The online store operating at www.pieskidwa.pl is run by: SINARI Julita Bobrowicz, ul. Kombatantów 7/U4, 15-110 Białystok, Tax Identification Number (NIP): 9661553410, National Business Registry Number (REGON): 383744821.
You can contact the Seller by email at kontakt@pieskidwa.pl (or your current email address) and by phone at +48 502 504 355.
These Terms and Conditions set out the rules for using the Store, placing orders, delivering products, the right to withdraw from a contract, and the complaints procedure.

All products offered in the Store are brand new and conform to the contract.
Prices listed in the Store are gross prices (including VAT) and are expressed in Polish zlotys (PLN). Prices do not include delivery costs.
Information about price reductions: Whenever the price of a Product is reduced, the Seller displays, alongside the reduced price, the lowest price of that Product in effect during the 30 days preceding the reduction.

The Seller declares that the products offered comply with Regulation (EU) 2023/988 on general product safety (GPSR).
Each product bears a marking that enables it to be identified and provides the contact details of the manufacturer or importer.
Instructions for use and safety information (where required for the product type) are supplied with the Product in Polish.

The Customer places an order through the Store interface by adding products to the cart and confirming the purchase by clicking a button indicating an obligation to pay.
The Seller makes the following payment methods available:
- Electronic payments and payment cards through external payment service providers.
- Traditional bank transfer to the Seller’s bank account.
- Payment on delivery (cash on delivery).
The order is processed promptly after payment has been credited or the cash-on-delivery option has been selected.

Delivery is available within the territory of the Republic of Poland and the EU.
Available delivery methods include courier services and delivery to parcel lockers.
Orders are usually fulfilled within 1 to 5 business days, unless the description of a specific product states otherwise.

If goods are not in conformity with the contract, Consumers and Businesses with Consumer Rights are entitled to the remedies set out in the Consumer Rights Act.
The Seller is liable for any lack of conformity of the goods with the contract that existed at the time of delivery and becomes apparent within 2 years from that time.
The Customer may request that the goods be repaired or replaced. If repair or replacement is impossible or would involve excessive costs, the Customer may request a price reduction or withdraw from the contract (receive a refund).
Complaints should be submitted electronically to: kontakt@pieskidwa.pl The Seller will review the complaint within 14 days.

Consumers and Businesses with Consumer Rights may withdraw from the contract without giving a reason within 14 days of receiving the goods.
To meet the deadline, it is sufficient to send the notice of withdrawal before it expires.
The Customer returns the goods at their own expense to the Seller’s registered office address. The Seller refunds all payments received from the Customer, including the cost of the least expensive delivery option available in the Store, within 14 days of receiving the notice of withdrawal (reserving the right to withhold the refund until the goods have been received back).

The Seller enables Customers to post reviews of the Products they have purchased.
The Seller ensures that reviews are submitted by people who have actually purchased the Product. This is verified by sending individual links to review an order to the Customer’s email address after the purchase has been completed.

Matters not covered herein are governed by the Civil Code and the Consumer Rights Act.
The Customer may use out-of-court methods for handling complaints and pursuing claims (e.g. permanent consumer arbitration courts, the ODR platform).